Privacy Policy

1. Introduction

Welcome to Qopalo.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tutoring services for elementary school students.

By accessing or using Qopalo.com, you consent to the practices described in this Privacy Policy. Please read this Privacy Policy carefully to understand our policies and practices regarding your information.

2. Data Collection and Usage

We collect several types of information from and about users of our website, including:

• Personal Information: Name, email address, telephone number, postal address, billing information, and other identifiers by which you may be contacted online or offline when you register for our services.
• Child Information: Limited personal information about children (students) including name, age, grade level, and academic information necessary to provide tutoring services.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including time spent on pages, click patterns, and features used.
• Communications Data: Your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We use this information to provide and improve our services, communicate with you, maintain security, comply with legal obligations, and for analytical purposes to enhance user experience.

3. Legal Basis for Processing Personal Data

We will only collect and process your personal data where we have a legal basis to do so. Our legal bases include:

• Contractual Necessity: Processing necessary for the performance of a contract with you.
• Legitimate Interests: Processing necessary for our legitimate interests, provided those interests don't override your fundamental rights and freedoms.
• Legal Obligation: Processing necessary to comply with our legal obligations.
• Consent: Where you have given consent for specific processing activities.

For children's data, we obtain verifiable parental consent in accordance with applicable laws before collecting any personal information from children under 13 years of age.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We determine the appropriate retention period based on the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of processing through other means.

5. Data Protection

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

• Encryption of personal data during transmission
• Regular security assessments and testing
• Access controls and authentication procedures
• Staff training on data protection
• Incident response procedures

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have various rights regarding your personal information, including:

• Access: The right to request copies of your personal information.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal information under certain conditions.
• Restriction: The right to request that we restrict the processing of your personal information under certain conditions.
• Data Portability: The right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.
• Objection: The right to object to our processing of your personal information under certain conditions.

To exercise any of these rights, please submit a request through our website contact form. We will respond to all legitimate requests within one month.

7. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This means we act as a data controller for the personal information you provide to us. We process this information in accordance with the principles outlined in the GDPR and only transfer data outside the EEA where appropriate safeguards are in place.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

The types of cookies we use include:

• Essential cookies: Necessary for the website to function properly.
• Preference cookies: Enable the website to remember information that changes the way the website behaves or looks.
• Statistics cookies: Help us understand how visitors interact with the website by collecting and reporting information anonymously.
• Marketing cookies: Used to track visitors across websites to enable publishers to display relevant and engaging advertisements.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.